Frequently Asked Questions

Browse our catalog, add desired products to your cart, then proceed to checkout. You will receive a confirmation by email and phone.

You can modify or cancel your order within 2 hours of validation by contacting us directly by phone or email.

Once your order is shipped, you will receive a message with tracking information. You can also check your order status in your account dashboard.

Delivery in Abidjan typically takes 24 to 48 hours. For other cities in Ivory Coast, expect 3 to 7 business days.

Shipping fees are calculated based on your delivery zone and the weight of your order. They are displayed before order validation.

Yes, we deliver throughout Ivory Coast. Delivery times and fees vary depending on the destination.

Absolutely. All our products are 100% authentic and come directly from brands or authorized official distributors.

Contact us within 48 hours of receipt with photos of the product. We will arrange an exchange or refund.

Check the detailed descriptions of our products. Feel free to contact us for personalized advice tailored to your skin type.

We accept cash on delivery, Mobile Money (Orange Money, MTN Money, Wave), and bank transfers.

Yes, all transactions are secure. Your payment information is never stored on our servers.

You have 7 days after receipt to return an unopened and unused product. Opened products cannot be returned for hygiene reasons.

After your return is validated, the refund is processed within 5 to 10 business days via the same payment method used for the purchase.

Click the profile icon at the top of the page, then "Sign Up". Fill in the form with your information and you can start ordering.

On the login page, click "Forgot Password". You will receive an email with a link to reset your password.