Terms & Conditions

1. Purpose

These Terms and Conditions govern the contractual relationship between Lumerani and any customer making a purchase on our website lumerani.web.app.

By placing an order, you accept these terms without reservation.

2. Products

We strive to describe the products offered on our site as accurately as possible. Photographs and descriptions are not contractual. All our cosmetic products are 100% authentic and come directly from brands or authorized distributors.

3. Prices & Payment

Prices are listed in West African CFA Francs (FCFA) and are subject to change without notice. The applicable price is the one displayed at the time of order validation.

Accepted payment methods:

• Cash on delivery
• Mobile Money (Orange Money, MTN Money, Wave)
• Bank transfer

4. Orders & Delivery

Any validated order constitutes a sales contract. We commit to processing your order as quickly as possible. Delivery times are provided as estimates.

• Delivery in Abidjan: 24 to 48 hours
• Delivery outside Abidjan: 3 to 7 business days
• Shipping fees are calculated at checkout

5. Returns & Refunds

You have 7 days from the receipt of your order to report any issues. Products must be returned in their original condition, unopened and unused.

• Product damaged on receipt: replacement or refund
• Non-conforming product: exchange or refund
• Opened or used products cannot be returned for hygiene reasons

6. Liability

Lumerani cannot be held liable for damages resulting from improper use of products. We recommend always performing a skin patch test before using a new cosmetic product.

7. Intellectual Property

All website content (text, images, logos, graphics) is the property of Lumerani or its partners and is protected by intellectual property laws. Any reproduction without authorization is prohibited.

8. Contact

For any questions regarding these terms, contact us at contact@lumerani.com or at +225 07 08 XX XX XX.